16 days ago
The Accounts and Tax Manager will lead our accountants and account managers to deliver an exceptional compliance and advisory service to our clients. They are accountable for our client service satisfaction and for the efficiency of the client services team. They are part of the senior management team, and report directly to the CEO.
Our client is built on a solid foundation of innovation and exceptional customer service. They believe that recruiting and creating opportunities for talented team members will allow them to become the UK's most successful online accountancy practice.
Their ambition and desire to innovate is relentless, and that's why they now have a vacancy to head the Client Services team.
Deliver high quality advice, and accurate compliance for clients
Ensure all client services team members are delivering high quality and timely advice to clients. Ensure all compliance activities, and other client processes, are completed on time and to the expected quality standards. Monitor legislative changes, evaluate the impact on clients and manage the timely implementation of changes.
Drive service client satisfaction
Lead by example and champion our client-centered approach, making sure that the entire client services team acts in the best interests of our clients. Work alongside the Customer Experience team to implement changes to further drive client satisfaction and advocacy.
Convert leads to clients
Support our revenue growth targets by converting qualified leads (generated by our marketing team) to clients. Build relationships between client services and marketing teams to deliver a consistent and effective sales and onboarding customer journey.
Champion and drive team efficiency
Introduce and implement Lean practices throughout the client services team. Work alongside the development team to implement process automation and AI / machine learning. Ensure process improvements / automation improves (rather than negatively impacts) client satisfaction.
Capacity and capability
Ensure the client services team has the capacity and capability to meet business objectives. Develop team knowledge and efficiency. Ensure all team members have development plans, and are supported to achieve their development objectives. Provide input and direction to our strategic plans, and lead the upskilling of your team to enter new markets.
Unify and lead the client services team
Unify the two current teams (account managers and accountants) under a single leader, with a clear vision. Deepen working relationships between both teams, further developing our high performing and supportive culture. Support the company as we seek to become Investors in People, and ultimately gain a place in The Sunday Times Best 100 Small Companies.
Experience of client portfolio management and delivery within a professional services environment
Experience of man management responsibilities in a large team
The benefits package is excellent, and includes a generous salary, a share of the company's profits, 33 days of holiday and private health care. The team is friendly and welcoming with an active social calendar.